Returns & Exchanges
At mixsoon, we want you to experience the purest skincare with complete confidence; if you are not satisfied with your purchase, you may return unopened products within 30 days of delivery.
Initiate Request
Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) form.
Prepare Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship Items
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing